Lance A. Moore

I have a passion for continuous improvement - improvement in just about everything I see. I have chosen to focus my attention on improving business systems as they an integral part of an organization's efficiency and effectiveness.

I have helped organizations in several roles but have the most success and gotten the most satisfaction as a Business Systems Analyst. I have played roles on both the operations side and the Information Technology side so I have knowledge of both. I enjoy working on projects to improve systems to better support the processes and to provide better operational data.

Recommending improvements to processes and systems

Documenting operational, technical and data requirements

Defining use and test cases for quality assurance

Supporting multiple objectives simultaneously

Data extraction, transformation and analysis

MS Office, MS Project, Visio, SQL, SalesForce

Google Docs and Sheets

Industry Experience

• Electronic Hardware Manufacturing
  • Telecommunications
  • Medical and Surgical Devices
• Software Development
  • Sales Force Automation
    
    • Medical Devices
    • Medical Consumables
    • Support Contract Sales and Renewals
      
    • Software License Sales and Renewals
      
  • E-Commerce
    
    • Support Contract Sales and Renewals
      
    • Software License Sales and Renewals
      
  • Customer Support
    • Telecommunications
    • Medical and Surgical Devices
      
  • Accounting (A/P, A/R, G/L, Cost)

Education

• Associates Degree in Information Systems - University of Phoenix
• General Business and Accounting - Houston Community College

• Designed and implemented cloud-based global renewals management solutions for major hardware and software providers with a global scope
  • Gathered Requirements (As-is and To-Be) with client Sales Team Users and Management)
  • Published Requirements Definition, Use Cases, Roll out Plan and Summary of Changes
  • Developed Detailed Technical Documentation (Data, Development and Business Intelligence)
  • Secured Estimates for Statement of Work (Data/DBA, Development, QA, Training)
  • Worked with Business Development team to create quotes and Statements of Work to secure orders
  • Developed and executed Test Cases for Internal Testing
  • Tracked Bugs through to resolution
  • Coordinated User Acceptance Testing
  • Assisted in User Training (Trained the Trainers)
• Designed and implemented integration solutions between Concentrix SQL Server database and client databases (SalesForce, SSMS, SAP)
  • Gathered Data Requirements
  • Published Data Requirements Definition (Inbound/Outbound, Data Mapping, Timing, Transformations, Rejection Handling)
  • Developed and executed Data Integration Test Plans
  • Developed Exception Queries, Data Fallout/Exception Reports

• Designed and developed Excel VBA based ROI tools for Medical Device Manufacturers’ Sales Teams
  • Tools were based on localized Medicare and private insurance reimbursement values and costs for each Hospital / Ambulatory Surgery Center
• Completed a class in SalesForce Administration

* Also during this period, my wife and I started and operated a coffee and smoothie retail and catering business

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Manager of Information Systems – Laserscope – October 2001 to July 2006

• Managed Information and Telecom Systems team and budget
  • Accomplished the design and build out of a new data center and new voice system
  • Directed successful implementation of new ERP system (Oracle e-Business Suite)
    • Cost Justification, funding and internal resource commitments
    • Scope included major ERP and Service functionality Finance, Manufacturing / Supply Chain, Order to Cash, Customer Service
    • Solution Evaluation and Selection (Oracle, SAP, JDE)
    • Implementation Partner Selection and Team Development
    • Progress Reporting to Executive staff
  • Designed, developed and implemented Sales Force Automation system (MS Access on Sales Team laptops integrated to Clarify CRM System for forecasting) ·
  • Designed and implemented FDA Approved quality tracking system on Clarify CRM System
  • Managed IS side of the SOX compliance initiative

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• Designed the first-ever web-based application for automating service contract sales, renewals and entitlement through multiple sales channels (Vendors / Distributors / Resellers)
  
• Each player had different privileges and data access to the same database
  • Developed Product Road Map
    
  • Designed Initial Database Structure
    
  • Designed Workflows and Web Page Layouts
    
  • Assisted in the design of the Quoting, Entitlement and Notification Engines
  • Participated in presentations to potential funding partners

• Managed project to replace five separate customer information systems with one CRM System (Clarify)
  • Requirements gathering with entire service and repair team
• Solution included:
  • Customer Service and Support
  • Contracts/Entitlement and Billing
  • Field Service Dispatch and Reporting
  • Parts Sales and Repair Depot Management
  • Service Inventory and Demo Pool Management
• Implementation Partner selection
• Process and System Design for all
• Designed and Implemented Change Management Process
• Designed, developed and supported MS-Access solutions for Legal, Engineering, HR and Finance
  • All were full SDLC cycles from Requirements to End User Training and Support